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Leadership
Books
- Tichy, N. and Devanna, M. A., The
Transformational Leader: The Key to Global
Competitiveness, John Wiley & Sons,
1997. ISBN: 0471127264 Learn
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- Ulrich, D. and Lake, D., Organizational
Capability: Competing From the Inside Out,
John Wiley & Sons, 1990. ISBN: 0471618071
Learn
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- Hargrove, Robert, Senge, Peter, Mastering
the Art of Creative Collaboration,
McGraw-Hill, 1998. ISBN: 0070264090 Learn
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- Kotter, John, Power
and Influence Beyond Formal Authority,
Free Press, 1985. ISBN: 0029183308 Learn
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Teamwork
Books
- Mohrman, Susan, Mohrman,
Allan M., Designing
and Leading Team-Based Organizations: A Workbook
for Organizational Self-Design, Jossey-Bass,
1997. ISBN: 0787908649 Learn
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- Willcocks, Graham, Morris,
Steve, Successful
Team Building (Barron's Business Success Series),
Barrons Educational Series, 1997. ISBN: 0764100734
Learn
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- Katzenbach, Jon R. and
Smith, Douglas K., Wisdom
of Teams, Harper Business, 1994. ISBN:
0887306764 Learn
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- Kayser, Thomas A., Building
Team Power: How to Unleash the Collaborative
Genius of Work Teams, Irwin Professional
Publishing, 1994. ISBN: 0786303026 Learn
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- Lindborg, Henry J., The
Basics of Cross-Functional Teams, Quality
Resources, 1997. ISBN: 0527763322 Learn
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Front
Line Customer-Centered Practices
Books
- Carlzon, J., Moments
of Truth: New Strategies for Today's Customer-Driven
Economy, Harper Collins, 1989. ISBN:
0060915803 Learn
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- Goldman, S. L., Nagel, R.G., and Preiss,
K. Agile Competitors
and Virtual Organizations: Strategies for
Enriching the Customer, John Wiley
& Sons, 1997. ISBN: 0471286508 Learn
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- Tschohl, J., Achieving
Excellence Through Customer Service,
Best Sellers, 1996. ISBN: 0963626841 Learn
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- Whiteley, R., Hessan, D., Customer
Centered Growth, Addison-Wesley Publishing
Company, 1997. ISBN: 0201154935 Learn
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Communication
Books
- Bone, Diane, The
Business of Listening: A Practical Guide to
Effective Listening, Crisp Publications,
1995. ISBN: 1560522860 Learn
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- Daniels-Booher, Dianna, Communicate
with Confidence: How to Say It Right the First
Time and Every Time, McGraw-Hill, 1994.
ISBN: 007006606X Learn
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- Garner, A., Conversationally
Speaking: Tested New Ways to Increase Your
Personal and Social Effectiveness,
Lowell House, 1997. ISBN: 1565656296 Learn
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- Huczynski, Andrzej, Influencing
Within Organizations, Prentice Hall,
1996. ISBN: 013090614X Learn
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- Kennedy, Grace, Ramirez, Ida, Business
and Management Communication: A Guide Book,
Prentice Hall, 1996. ISBN: 0135331838 Learn
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- Kotter, John P., Power
and Influence Beyond Formal Authority,
Free Press, 1985. ISBN: 0029183308 Learn
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- Olderman, Raymond M., 10
Minute Guide to Business Communication,
MacMillan, 1997. ISBN: 0028616006 Learn
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Self-Management
and Organization
Books
- Covey, Stephen R., The
7 Habits of Highly Effective People,
Fireside, 1990. ISBN: 0671708635 Learn
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- Morgenstern, Julie, Time
Management from the Inside Out: The Foolproof
System for Taking Control of Your Schedule
and Your Life, Henry Holt, 2000. ISBN:
0805064699 Learn
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Change
Books
- Buzan, Tony, Use
Both Sides of Your Brain: New Mind-Mapping
Techniques to Help You Raise All Levels of
Your Intelligence and Creativity, Dutton,
1991. ISBN: 0452266033 Learn
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- Galpin, T.J., The
Human Side of Change: A Practical Guide to
Organization Redesign, Jossey-Bass
Publishers, 1996. ISBN: 0787902160 Learn
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- Kodansha International, 1996. ISBN: 1568361807
Learn
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- Kotter, John, Leading
Change, Harvard Business School Press,
1996. ISBN: 0875847471 Learn
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- Nadler, Gerald & Shozo Hibino, Breakthrough
Thinking, Prima Prima Publishing and
Communication, 1994. ISBN: 0761506489 Learn
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- Vance, Mike and Diane Deacon, Think
Out of the Box, Career Press, 1997.
ISBN: 1564142787 Learn
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